FAQ REGARDING OUR DARSHAN CANCELLATION POLICY

POLICY: In accordance to section 312g, par. 2, no. 9 of the German Civil Code, Bhakti Marga will not issue refunds for registered services on fixed dates. This also applies to the €3 administrative fee required to book an Online Public Darshan.

TABLE OF CONTENTS

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ARTICLES

What happens if I need to cancel my Online Darshan event?

  • To cancel your event, please fill out this form.
  • Unfortunately, when you cancel an event we cannot refund the €3 administrative fee. 
  • We invite you to book another available event at some future date. 

What happens if I need to change the date of my Online Darshan?

  • We apologise, but we don't have a system to exchange dates. So, you will need to cancel your booked event. To do so, please fill out this form.
  • Unfortunately, when you cancel an event we cannot refund the €3 administrative fee. 
  • After you have cancelled your event, go to Bhakti Marga Events Calendar to find another available date and book it like normal. 

What happens if I am late for my Online Darshan?

  • We have a limited number of places and they are filled on a first come, first served basis.
  • From time to time, you may find that all the places are gone if you come too late.
  • You will have the best chance of securing a place when you sign onto Zoom at least 15 minutes before the scheduled start time. 
  • If you come before the scheduled start time and find the event full:
    • Please take a screen shot of the 'Leave Meeting' message and include the time on your computer.

      Screen Shot 2021-09-24 at 12.52.14 PM
    • Then, send us an email at onlinedarshan@bhaktimarga.org. Please be sure to include your screenshot and add request for a new darshan date.
    • When we receive your inquiry, we will set up a ticket for you and contact you as soon as the next darshans are scheduled. Don't worry, we will be happy to waive the administrative fee so you don't have to pay again. 
  • If you come after the scheduled start time and you find the event full, we are sorry but we can't refund you or book you into another darshan. In the future, please be please sure to get online before the scheduled start time. 

     What happens if I have to leave before I receive darshan?

    • We are sorry if you need to leave before the darshan event is complete, however we cannot refund your administration fee or book you into another event.
    • Our online darshan events can last up to two hours or more. It is important to set aside enough time to fully enjoy the event.

    What happens if the darshan is cancelled?

    • If the darshan is cancelled, we will set up a service ticket to keep track of you.
    • Although we can't issue a refund, we will set up another event and invite you to it. Don't worry, you will not have to pay an additional administrative fee.

    What happens if I didn't get the email with the login information in time?

    • The email with the Zoom Login details is sent out 24-hours prior to the start time of the event.
    • If you don't easily find it, please check your Spam and Promotions folders. The email is sent from onlinedarshan@bhaktimarga.org.
    • If you have not received the email 6 hours before the event, please write to us at onlinedarshan@bhaktimarga.org. We will be happy to help you get what you need.