Bhakti Shop
      Back to home
      1. Bhakti Marga Help Centre
      2. Bhakti Shop

      BHAKTI SHOP: SHIPPING QUESTIONS

      Here you can find everything you need to know regarding the Bhakti Shop pre-orders and shipping.

      TABLE OF CONTENTS

      Scroll through the whole article, or click on a link below to go directly to a specific section: 

      ORDER CONFIRMATION

      SHIPPING

      FEES

      CARRIERS

      ASHRAM PICK-UP

      ORDER CHANGES

      TRACKING DELIVERY

      CANCEL AN ORDER

      PROBLEMS WITH WHAT WAS DELIVERED


      ARTICLES

      ORDER CONFIRMATION

      Will I receive an order confirmation?

      • When your order is paid, you will receive an email with your invoice.
      • This invoice will show all the items you are to receive.

      Where can I find the tracking numbers for my shipment?

      • After our fulfillment team packs your order and organises the dispatch, you will receive an email with your tracking number and a link to the carrier tracking page.
      • If you did not receive this email, then please contact us here and we will send tracking information to you.

      SHIPPING

      Where do you deliver? 

      • We deliver orders to most countries around the world.
      • However, our carrier service may not ship to your destination.
      • Furthermore, we reserve the right to restrict our delivery service destinations.
      • If in doubt about whether we deliver to your destination, then please contact us here for more information.

      When will my order be shipped?

      • For standard orders, we strive to dispatch your delivery within 48 hours of payment confirmation.
      • For custom products or special orders (For example, art prints), it may take up to 2-3 weeks before an order will ship.

      What is the maximum weight and size of the package that you will ship?

      • The maximum package weight we ship is 30kg.
      • The maximum package size is up to 120 x 60 x 60 cm.

      Can I send an order to a friend as a gift?

      • Yes, you may have an order delivered to an address other than your own.
      • To avoid delivery problems, please be sure to provide an accurate and complete address in the shipping address section of the order at checkout. We will use this address to send your order.

      FEES

      How much does shipping cost?

      • Table of shipping costs (LINK )
      • These costs approximate delivery to a shipping zone.
      • Actual costs may vary slightly depending on the exact destination and the dimensions and weight of your package.
      • For an accurate estimate of shipping charges, please proceed through the checkout process, entering your items and address.

      Do you charge handling fees?

      • No, we do not charge a separate fee for handling.

      CARRIERS

      What shipping carriers do you use?

      • DHL is our primary carrier.

      Can I use my own shipping service for delivery?

      • At this time, our processes only support delivery by our contracted shipping partners.

      ASHRAM PICK-UP

      Can I order online and pick-up at the ashram without paying for shipping? 

      • No, this option is not available at this time. 

      ORDER CHANGES

      How can I change my order after it’s been placed?

      • Our orders are processed promptly, so changing your order after it’s been placed can be complex.
      • Because of this, we recommend that you immediately contact us after you realise that something may be wrong with your order.
      • We will do our best to help you get what you need. However, this is not always possible and you may incur additional costs.

      Can I add items to my order after the payment is approved?

      • Our orders are processed promptly, so changing your order after it’s been placed can be problematic.
      • We will do our best to help you get what you need. However, this is not always possible and in most cases we cannot add items to an order after the payment is complete.

      Can I change my delivery address?

      • If your order is already in transit, it is not possible to change the delivery address.
      • Otherwise, yes, you may change your delivery address.
      • Upon realising that the mailing address is incorrect, immediately contact us here to provide the correct mailing address.

      TRACKING DELIVERY

      How can I track my order?

      • After our fulfilment team packs your order and organises the dispatch, you will receive an email with your tracking number and a link to the carrier tracking page. 
      • If you did not receive a confirmation email, then please contact us here and we will send tracking information to you.

      Why is it taking so long for my package to be delivered?

      • We offer our sincere apologies for any late deliveries and inconvenience you may experience. Due to a busy season and procedures and safety policies as a result of Covid 19, our shipping carrier is experiencing processing and shipping delays. We appreciate your patience and understanding.
      • Furthermore, delivery times are dependent on several factors including destination, type of delivery service, time of season, customs clearance, and carrier delivery load.
      • Our fulfillment center is located in Germany. Therefore, deliveries to most European countries should experience little delay. If you are experiencing a delay, it is likely caused by an increase in deliveries for the carrier during a busy time of the season.
      • International order delivery is also dependent on carrier workload and the time of season.  Additionally, international orders must pass a customs clearance process of the destination country. From our experience, this process can add a few days to several weeks to your delivery time.

      My shipment is late or missing, what should I do?

      • Firstly, check the tracking status of your shipment by following the link to the carrier tracking tool, which was included in the delivery notification email you received.
      • This gives you full visibility of your shipment’s transit status.
      • If it is clear that your shipment is late or missing, then please contact us here for support.

      ORDER CANCELLATION

      How do I cancel my order?

      • Please email us immediately if you want to cancel your order.
      • Please keep in mind that we strive to quickly process and ship orders, and once the order has shipped you will be subject to our return policy.

      PROBLEMS WITH WHAT WAS DELIVERED

      I received the incorrect products, what do I do?

      • Please contact us here and within 48 hours if you received the incorrect product.
      • When contacting us, please include:
        • The order or invoice number.
        • A description of the product that you ordered.
        • A description of the product that you received.
      • After we have all pertinent information, we will organise the best possible solution to your situation.

       

      Some of my items have been damaged in transit, what do I do?

      • Please contact us here within 48 hours if you received a damaged item.
      • When contacting us, include:
        • The order or invoice number. 
        • A description of the damaged item.
        • Photos of the damaged item.
        • Photos of the damaged packing materials.
      • The more information you can provide, the easier it will be for us to determine the best course of action.
        • Additionally, this information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future.

       

      I received extra products that I did not purchase, what do I do?

      • First, thank you for your honesty. We appreciate that you have taken time from your day to contact us regarding this matter.
      • Please contact us here and if you would be so kind as to send us:
        • The order or invoice number
        • A description of the extra item(s) you received.
        • Photos of the extra item you received.
      • The more information you provide, the easier it will be for us to determine the best course of action. Again, thank you for your support.